Tickets
Support ticket panels, categories, question forms, satisfaction ratings and AI-assisted replies.
How it works
- Set your support roles and channels here on the Global tab.
- Build one or more panels on the Panels tab, each is a button members click to open a ticket.
- Hit Save changes, then use Post panel to drop the button into any channel.
Ticket system enabled
Master switch. When off, ticket buttons stop opening new tickets.
Log channel
Ticket opens, closes and assignments are logged here.
Auto-close after inactivity
Automatically close tickets with no activity for this long (0 = never).
hours
Support roles
Members with any of these roles can see and reply in every ticket.
Panels
Each panel is a message with a button members click to open a ticket. Create as many as you like.
Satisfaction
How members rated their closed tickets. Turn on "Ask for a satisfaction rating" in a panel's close settings to collect these.
Careful, you have unsaved changes!
Troubleshoot